Privacy policy

  1. Collection of Personal Information
  2. Use of Personal Information
  3. Use of Personal Information by Third Parties
  4. Protection of Personal Information
  5. Contacting Clients and Opt-out option
  6. Use of Cookies
  7. Changing and/or deleting information
  8. Privacy Policy Updates

Moneta Trade UK Ltd (the ‘Company’ and/or ‘Moneta’) is incorporated with the UK Companies House under registration number 11133648, with the registered address at 11, Blackheath Village, London, SE3 9LA, United Kingdom. The Company is responsible for the protection of the privacy and the safeguarding of Clients’ personal and financial information provided to Moneta as you access its website https://moneta.trade, mobile app or interact with the Company by any means. By using Moneta’s website and mobile app, by opening an account and submitting information to Moneta, you agree to the use of such information i.e. to the collection, processing, storage and use of personal information by the Company as explained herein. It is therefore essential that the Clients review the present policy prior to submitting any information.

In addition, information submitted to the Company in response to an email request for information or other outreach from the Company, or through the Company’s employment application processes, will also be treated in accordance with this Privacy Policy.

The aim of the present Privacy Policy is to provide guidelines as to the use of your personal data and the scope of the Company’s commitment to privacy.

Moneta may amend this Privacy Policy from time to time accordingly. Any material changes, however, will be reflected on the Company’s webpage and communicated to the Client via email, so that the Client remains informed on the collection and use of its personal data.

1. Collection of Personal Information

The Company collects the necessary information required in order for the Company to open, transact and safeguard its Clients’ assets and the Company ensures that it collects only necessary information. In certain circumstances, it may be necessary for the Company to gather information for other third parties which will help the Company to construct the Clients’ profile based on their requirements and preferences in order to provide its services effectively.

Based on the aforementioned, the Company collects information which is required in order to communicate with and identify its Clients. In addition, certain demographic information, including but not limited to birth date, education, occupation, as well as certain financial profile information, including but not limited to source of wealth, etc. may also be collected from the Company’s Clients along with information related to trading so that for the Company is in a position to assess trading related details which are deemed to be necessary. Examples include:

  • Application information that include personal information provided by the Client in the Company’s application form. The Client’s name, address, date of birth, email address, income and income source is asked. This information is also used by the Company in order to communicate with the Client.
  • Transaction information that include information about the anticipated volume and value of the Client’s transaction with the Company. The Client’s economic profile is also construed based on this information.
  • Verification information that include the Client’s identity card, passport or driver’s license, proof of home address.

2. Use of Personal Information

The Company will only use the collected personal information in cases where it is necessary to do so in order to provide quality service and security to Clients. In order for the Company to improve its services and inform its Clients of any additional products and/ or further promote the Company’s activities, the said information is needed and in this respect the Clients hereby consent to the usage of this data for such purposes.

In the event where the Clients do not want to provide information for any reason, they can contact the Company at the following email address support@moneta.trade.

3. Use of Personal Information by Third Parties

The Company may make available information to third parties who perform services on behalf of the Company and is necessary for them to carry out the said services, only after receiving the Client’s permission. Otherwise, no personal information will be shared with any third parties without the Client’s permission.

Personal Information may also be disclosed in response to allegations of infringement of copyright or other proprietary rights that may arise. The Company further reserves the right to disclose personal information to third parties where required by law, regulatory and other government authority. The Company may also disclose information as necessary to credit reporting or collection agencies as reasonably required in order to provide the services to Company and/or its Clients.

In addition, the Company may engage third parties to help carry out certain internal functions such as account processing, fulfillment, Client service, Client satisfaction surveys or other data collection activities relevant to its business. Use of the shared information is strictly limited to the performance of the above and is not permitted for any other purpose. All third parties with which the Company shares personal information are required to protect such personal information in accordance with all relevant legislation and in a manner similar to the way the Company protects the same. The Company will not share personal information with third parties which it considers will not provide the required level of protection.

The Company will not sell, share, rent or make available in any way the Client’s personal information to other parties except as in the above mentioned cases.

4. Protection of Personal Information

The Company takes reasonable technical and organizational precautions to prevent the loss, misuse or alteration of its Clients’ personal information. The Company stores all the personal information which is provided by the Clients on its secure (password- and firewall-protected) servers. Only authorized employees and contractors will be able to access Client’s personal information.

The Clients are responsible for keeping the password they use for accessing our website confidential; the Company will not ask the Clients for their passwords (except when they log in to the Company’s website).

The personal information which is provided by the Clients to the Company is treated as confidential and shared only within the Company and its affiliates and is not disclosed to any third party except under any regulatory or legal proceedings. In the event where such disclosure is required to be made by law or any regulatory authority, it will be made on a ‘need-to-know’ basis, unless otherwise instructed by the regulatory authority. In such cases, the Company shall duly inform the third party regarding the confidential nature of the information.

Given the aforesaid and although the Company has actively enforced procedures that are generally accepted as industry standard to protect the Client’s personal information, a guarantee that any information, identifiable as personal will not become accessible to unauthorized persons cannot be given. Nevertheless, every employee or contractor who has access to personal information is obligated to maintain its confidentiality.

Further to the above, the Company is not responsible for the privacy policies or the content of sites to which the Company has no control of the use or protection of information provided by the Clients or collected by those sites. Whenever a Client elects to link to a co-branded web site or to a linked web site, the Client may be asked to provide registration or other personal information. Please note that such information is recorded by a third party and will be governed by the privacy policy of that third party.

5. Contacting Clients and Opt-out option

From time to time the Company may contact Clients whether by phone or email for the purpose of offering them further information about the Company’s new products or services. In addition, the Company may, on occasion, seek to contact Clients, whether by phone or by email, for the purpose of informing them of unique promotional offerings provided by the Company for the Client. Clients consent to the receipt of such contact when they consent to the terms and conditions of use when registering with the Company. Any person wishing to opt out of further contact with the Company at any time whatsoever is entitled to do so, simply by contacting the Company whether by phone or email and requesting that no further contact on behalf of the Company be made.

6. Use of Cookies

Cookies are best described as an amount of data that is stored on the user’s, and in this case, Client’s web browser. Such cookies will either remain valid until a set expiry date, until the Client’s session is over or until deleted by the Client.

The Company uses such cookies on its website in order to identify and track users. This is necessary in order to enhance the performance of the Company’s website and secure the Clients’ trading activities.

The Company may share web usage statistics with reputable advertising companies and with its affiliated marketing companies. Similarly, third parties may use cookies to track behaviour and may set cookies on behalf of the Company. In any case, the information collected is not personally identifiable and the user consents to its usage.

7. Changing and/or deleting information

The Client may access, correct, update, and/ or delete any personal information provided to the Company by following instructions on the page of the website on which the Client had provided such information or subscribed or registered or contacted the Company.

8. Privacy Policy Updates

The Company may update this Privacy Policy from time to time. In the event that the Company materially changes this Policy including how it collects, processes or uses Clients’ personal information, the revised Privacy Policy will be uploaded in the Company’s website and in mobile apps. In this respect, the Clients hereby agree to accept posting of a revised Privacy Policy electronically on the website as the actual notice of the Company to its Clients. Any dispute over the Company’s Privacy Policy is subject to this notice and the User Agreement. The Company encourages its Clients to periodically review this Privacy Policy so that they are always aware of what information the Company collects, how it uses it and to whom it may disclose it, in accordance with the provisions of this Policy. Privacy Policy updates will also be communicated to the Client via email.